Shipping & Delivery
How long does the shipping take? +
You will usually receive your ordered tableware within 1-3 working days after receipt of your order. After receipt of your order, you will first receive an order confirmation by email. As soon as your parcel is on its way, you will receive your UPS shipment number and a link to track the shipment in the shipping confirmation. You can use this to check the progress of your shipment at any time.
How does UPS package delivery takes place? +
Delivery is made to your home or within Germany to a UPS Access Point™ (UPS parcel shop) of your choice, depending on your preference. These UPS-affiliated retail locations are neighbourhood businesses such as newsagents or grocery stores, that offer convenient pick-up or delivery of a package. Your advantage: With delivery to a UPS Access Point™, you receive the goods the very next day and also save shipping costs.
What if the UPS driver doesn't reach you? +
After a delivery attempt, you have several options if you are expecting a package and have missed the first delivery attempt.
Thanks to UPS InfoNotice®, they will let you know that an unsuccessful delivery attempt was made. UPS InfoNotice also gives you the option to schedule a new delivery date. Simply log in to www.ups.com and enter the UPS InfoNotice tracking number for shipment tracking.
Then you have the following options:
1. You can have your package ready for you to pick up at a UPS location, for example a UPS Access Point location or a UPS Customer Center.
2. You can have your package delivered to a different address.
3. Have your package delivered on a different day.
4. Alternatively, you can also choose that UPS should make another delivery attempt - they will make up to three delivery attempts. After the third delivery attempt, your package may be sent back to the sender.
What are the shipping costs for private customers? +
The complete shipping and payment conditions for Germany and the individual countries as well as for business customers can be found here.
You received a damaged package? +
We're sorry to hear that - we hope that your ordered tableware arrived intact and complete despite the package damage. If only the package was damaged and you would like to return something from the order, you can use packaging of your choice for the return shipment.
To return the goods, please contact ORNAMIN's customer service (email@example.com or +49 (0) 571 88 80 80), quoting the order number and a brief description of the defect or fault.
Your complaint will be checked immediately and you will be informed about the further procedure.
You are still waiting for your parcel? +
Please use the tracking link to check whether the package was delivered to a neighbour. If it is not with a neighbour and the shipping status has not changed for a few days, please contact ORNAMIN's customer service (firstname.lastname@example.org or +49 (0) 571 88 80 80).
To which countries does Ornamin deliver? +
We deliver to the following countries: Germany, Austria, Switzerland, Belgium, Netherlands, Luxembourg, Denmark, Sweden, Norway, Finland, Iceland, Great Britain, Ireland, France, Italy, Spain, Portugal, Greece, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Croatia.
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