Payment and dispatch

The following terms and conditions apply:

Domestic delivery (Germany) and neighbouring countries: Austria, France, Netherlands, Belgium, Luxembourg.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

For private consumers, Ornamin charges a flat shipping fee of €5.95 per order. From an order value of €50.00, shipping is free of charge.

For business customers B2B, Ornamin charges a flat minimum shipping fee of €7.50, applicable up to an order value of €100.
From an order value of €100, Ornamin charges shipping costs of €12.50.
From an order value of €250, Ornamin charges shipping costs of €18.75.
From an order value of €500, Ornamin charges shipping costs of €37.50.
From an order value of €1,000, please contact Ornamin customer service.

Deliveries to foreign countries:

For the United Kingdom, there is a separate Ornamin online shop. Please order Ornamin products through that shop.

For private consumers, Ornamin charges the following shipping fees:

- Delivery to Austria: €11.50 per order.

- Delivery to France: €14.50 per order.

- Delivery to the Netherlands: €13.00 per order.

- Delivery to Belgium: €20.50 per order.

- Delivery to Luxembourg: €20.50 per order.

For business customers, Ornamin charges the following shipping fees:

- Delivery to Austria: €15.00 per order up to max. 20 kg.

- Delivery to France: €20.00 per order up to max. 20 kg.

- Delivery to the Netherlands: €18.00 per order up to max. 20 kg.

- Delivery to Belgium: €27.00 per order up to max. 20 kg.

- Delivery to Luxembourg: €27.00 per order up to max. 20 kg.

For B2B customers with individual pricing conditions, special arrangements apply. Please contact us directly regarding this.

Customers in Switzerland are welcome to contact the Ornamin partner distributor Auforum and REHA Spezialgeschirr.
For other countries, please contact Ornamin customer service.

Belgian and Luxembourgish B2B customers who wish to purchase Ornamin 2Care tableware, please contact Ornamin’s partner distributor Advys Belgium.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods (Germany) shall be made within 1 - 3 days, for deliveries abroad within 5-10 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the items in one shipment, unless otherwise agreed. The delivery date for the entire order will be based on the item with the longest delivery time.

In the case of self-collection, we will inform you by email when the goods are ready and the collection options. In this case, no shipping costs will be charged.

Accepted Payment options

-  Cash payment upon collection
-  Payment by invoice
-  Payment by credit card via Mollie


via PayPal Checkout:
-  Payment via PayPal
- Payment via instalment purchase

via Mollie:
-  Payment via credit card



Further details on payment

 

Payment by invoice is possible under the following condition:

for B2B customers: after activation

The invoice amount must be paid within 10 days of the invoice date.


If you have any questions, please contact us using the contact details provided in the Legal Notice.